Contact Us
Got a question about something you've read on saveourswifts.co.uk, spotted an outdated detail, or want to flag an experience with a brand we cover? This page tells you how to reach us and what we can (and can't) help with.
How to reach us
The quickest way to contact us is by email at [email protected]. Send us as much detail as you can — the page you're referring to, the operator's name, and what prompted the message — so we can look into it properly. We read every message and aim to reply within a couple of working days, though busier periods can occasionally push that out a little.
We're a small editorial team, not a casino operator, so we don't hold customer accounts, process payments or have any influence over individual bets, deposits or withdrawals at any of the sites we list.
What we can help with
- Corrections or updates to information on a review, offer or comparison page
- General questions about how we research and rank betting sites not on GamStop
- Feedback on your own experience with an operator we cover, whether positive or negative
- Suggestions for brands or topics you'd like to see covered
- Reports of broken links, outdated bonus terms or anything else that looks wrong
What we can't help with
Because we're an independent comparison site and not the operators themselves, there are some things we're simply not placed to resolve directly. If your enquiry falls into one of these areas, you'll usually get a faster answer by going straight to the source:
- Account issues, deposits or withdrawals — these need to go through the casino's own customer support team, whose contact details are on their site.
- Bonus disputes or terms queries — the operator that issued the offer is best placed to explain its conditions in full.
- Self-exclusion or account closure requests — contact the casino directly, or see our page on Responsible Gambling for background on managing your play.
- Legal or regulatory questions specific to your circumstances — we can point you towards general information, but we're not able to give personal legal advice.
Before you get in touch
A lot of common questions are already answered elsewhere on the site. If you're weighing up which operator suits you, our main comparison on Non GamStop Casinos 2026 - Best Online Casinos UK covers how we assess welcome offers, payment methods and game ranges across the market. If you'd rather understand who's behind the site first, our About Us page explains our approach and editorial standards, and our Terms and Conditions set out how the site itself operates, including our commercial relationships.
A note on independence
Some of the links on saveourswifts.co.uk are commercial, meaning we may earn a small commission if you sign up through them. This never decides how a brand is ranked or reviewed — our ratings are based on our own research criteria, not on which operator pays the most. If you think you've spotted a review that reads more like an advert than an honest assessment, that's exactly the kind of feedback we want to hear.
Reader feedback shapes this site
Betting sites not on GamStop change fast — welcome offers get refreshed, new operators launch, and payment options come and go. Reader tips are one of the ways we catch these changes quickly, so if something on a page looks stale or a link has stopped working, telling us helps every other reader who lands on that page after you.
Whatever the reason for getting in touch, please remember this site and the operators it covers are intended for adults aged 18 and over. If you have concerns about your own gambling, our Responsible Gambling page has information on support options and self-exclusion tools.